Frequently asked questions

Shopping

How can I place an order?

Select the desired product, add it to your cart, and follow the steps to checkout.

How can I check the status of my order?

Enter your tracking number or contact us at support@naturstep.us for information about your order status.

How long does shipping take?

After we have received your payment, the goods should arrive at your location within 4-7 business days at the latest. If not, you can contact us at any time at support@naturstep.us

What payment methods do you offer?

We offer 100% secure and encrypted payment methods:

PayPal
Klarna Invoice
Instant Transfer via Klarna
Credit Card
Installment Purchase via Klarna
After/Clearpay

Returns & Exchanges

Can I return my order?

Yes, all orders can be returned within 14 days.

How do I exchange or return an item?

Contact us within 14 days of receiving your order at support@naturstep.us The products must be unused and have all tags attached. Once we receive the items, we will refund the purchase amount to your account within 14 days.